Question And Answer

Q1. Why do you do the business?

Make more Turnover

To Create Assets

Earn more Profit

Customer Satisfaction

Scale more (Expand)

To prove yourself

Live luxury life

Other

Q2 What is your key role in business?

Sales and Marketing

Purchase & Production

Operations

Strategy Planning and Management

Finance Management

As an Investor

Q3 Which parameters you use to measure profit?

Break Even Point

Sale – Purchase

Sale – (Product Cost + Operating Expenses)

Customer Acquizition Cost

Cost Sheet

None of the above

Q4 What is your average Customer Acquisition Cost?

Below 1/4th of Sales price.

Below 1/2th of Sales price.

Below 3/4th of Sales price.

Below More than Sales price.

Q5 How you get leads for your Business?

Traditional Marketing

Hoarding/Bill board
Pamphlets distribution
Newspaper ads
Radio ads
TV ads
Mouth to mouth publicity
Reference from customer

Digital Marketing

(posts & ads)
Instagram
SEO
Google Ads
Youtube Ads
Blogs
Quora(Q & A)

Affiliate Marketing

Software that uses whatsapp marketing

Other

None

Q6 What do you do for order?

Manually.

Use tracking software.

Using record keeping software.

None.

Q7 How do you know, you need to purchase more inventory?

When customer ask, you realize there is no stock.

You check & counts stock every day.

You use technology that shows you reorder level of every stock, every day.

I am in Service Industry, so I don’t purchase inventory.

Q8 How many customers are repeat customers?

Below 10% of total customers.

Below 30% of total customers.

Below 50% of total customers.

Below 70% of total customers.

Below 90% of total customers.

All customers repeat in my business.

Q9 When do you recover outstanding/credits from customer?

When I see that customer accidently.

My software shows list of outstanding of customer with aging of billing day-wise.

I do cash business.

Q10 How do you prioritize customer with outstanding/credits?

Balance Amount-wise, from high to low.

Area-wise, as per route.

I can’t prioritize.

I do cash business.

Q11 How do you measure KPI (Team performance)?

No. of Leads.

No. of sales.

No. of Satisfied customers.

No. of services given

No. of problems solved

No. of inventions

Work done/target completed

Less time-waste

Less quarrel/groupism

I don't measure

Q12 For which process you use SOP?

Purchase/Production.

Sales.

Marketing.

Cash flow Management.

Team Management.

Other.

Q13 How do you show product catalogue to customer?

Manually(Printed) in my shop.

I have simple website with product catalogue.

I have detailed e-commerce website.

I have software that uploads product catalogue & generates QR code by which I can show product catalogue to anyone anywhere.

Other.

None.

Q14 How do you control your data from outside?

I keep data online.

I use mobile app to keep records.

I have software that operates online, offline and can be operated using mobile app.

I don’t operate data from outside.

Quiz

Business Health Checkup

Tell us how you do the business?